FAQ
Frequently Asked Questions
Public answers about the company, brand, EASS, materials, models and certifications.
What does SYMHANDS do?
Hand-in-Hand (Zhongshan) Technology Co., Ltd. develops and manufactures recycled-aluminum non-ceramic sanitaryware and modular aluminum toilets.
What is HAILANG?
HAILANG is the sanitaryware product brand of Hand-in-Hand, covering full-aluminum toilets and related non-ceramic sanitaryware.
What is EASS?
EASS stands for Eco-Aluminum Sanitary System, an enterprise technology, manufacturing, service and circular system developed by Hand-in-Hand. It is not a national or industry standard.
What is a full-aluminum toilet?
A full-aluminum toilet uses aluminum alloy as its main structural material and integrates seat, flushing, waste and connection modules.
What material is used?
The main body and seat platform use ADC12 die-cast aluminum alloy, with surface treatment selected for the product configuration.
Are all models certified?
Certification and water-efficiency coverage vary by model and configuration. Official certificates, filings and nameplates prevail.
How can I contact SYMHANDS?
Website: www.symhands.com; telephone: +86 158 1318 7315; email: symhands@163.com.